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Office Management Question Paper

Office Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF COMMERCE
BBA 312:
OFFICE MANAGEMENT

=================================================================
DATE: THURSDAY 24TH DECEMBER 2009
TIME: 11.00 A.M. – 1.00 P.M.

INSTRUCTIONS
Answer question One in Section A and two others from Section B.

SECTION A

Question One
a)
Write short notes on the following terms in relation to Office management:
i)
Office
ii)
Management
iii)
Administration
iv)
Office
Organization
(20
marks)

b)
Highlight five (5) functions of
an
office.
(10
marks)

SECTION B
Question Two
Filing is a very important element of any office. Discus five (5) essentials of a good filing
system.








(20 marks)


Page 1 of 2

Question Three
An office manager has the task of deciding on the methods of grouping staff. Explain five
(5)
benefits
of
homogeneous
staff
grouping.
(20
marks)

Question Four
An Organization and methods officer plays an important role in any organization. Explain
five (5) attributes that you would expect in an O & M officer.


(20 marks)
Page 2 of 2




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