Management Information Systems Question Paper

Management Information Systems

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE

BMS 400:
MANAGEMENT INFORMATION SYSTEMS
=================================================================
DATE:
THURSDAY 8TH APRIL 2010

TIME: 2.00 P.M. – 4.00 P.M.

INSTRUCTIONS

Answer Question 1 and any other Two Questions.

Question One (30 marks)

a)
Define the following terms in the context of management information systems:
i)
Knowledge Work Systems (KWS)
ii)
Ad hoc report
iii)
Information system
iv)
Transaction

(4 marks)

b)
Information systems can be classified by the specific organizational functions they

perform as well as by management level supported. Provide a list of systems under

each category.

(8 marks)

c)
Information infrastructure consists of the physical facilities, service and management

that support all computing resources of an organization. Identify the six key

information infrastructure.
(6 marks)

Page 1 of 3
d)
Discuss four application areas of a Transaction processing Systems (TPS) in business.

(4 marks)

e)
You are in the process of evaluating the potential profitability of installing an

electronic point of sale in your retail outlet.

i)
Briefly explain the variables that you require to determine its profitability or

otherwise and show how its profitability is justified.

(4 marks)

ii)
Other than the economic factors; which other four factors should you

consider to establish the viability of the electronic point of sale?
(4 marks)

Question two
a)
An organization can use information systems to provide support at operational,

tactical system may be exposed to.

(8 marks)
b)
Management Information systems are susceptible to a variety of threats both

accidental or unintentional and deliberate or intentional.

Required:

i)
Suggest any four intentional and four unintentional threats that an information

system may be exposed to.

(8 marks)

ii)
Recommend the control measures that must be put in place to reduce the

effects for the identified threats in (ii) above.

(8 marks)

Question Three
a)
In view of the general systems theory use an illustrative diagram to explain the

intrinsic link between business management and information systems.
(10 marks)
b)
Explain five major activities required to translate the theoretical design aspect of a

management information system into a functional or operational system. (10 marks)

Question Four
a)
Most organizations are striving to upgrade their intranets into extranets in order to

become more completive.

i)
Differentiate between the term intranet and extranet.

(4 marks)
Page 2 of 3

ii)
Identify and explain four major business activities that companies can transact

over the extranets.

(8 marks)

iii)
List four techniques that companies can employ to secure business

transactions over the extranets.

(4 marks)

b)
List four major reporting alternatives provided by management information systems.

(4 marks)

Question Five
a)
Identify and describe the fundamental components of Expert system outlining five

major areas of it is application in business.

(8 marks)
b)
Strategic information systems play a crucial role in supporting and shaping the

competitive position and strategies in an enterprise particularly when it comes to

countering completive forces or threats. Suggest the five porter's competitive forces

or threats that SIS guard against.

(5 marks)
c)
The introduction to MIS in an enterprise can have a significant social, ethical and

economic impact on the society. Discus the key issues or underlying factors in the

cited cases.

(7 marks)

Page 3 of 3

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