Management Information Systems Question Paper

Management Information Systems

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BMS 400: MANAGEMENT INFORMATION SYSTEMS

DATE: MONDAY, 1ST DECEMBER 2008
TIME: 2.00 P.M. – 4.00 P.M.

INSTRUCTIONS: Answer Question ONE and ANY other TWO.

1.
a)
Kenyatta University is an organization with over 20,000 people that can
benefit greatly from proper implementation, use and management of
systems and in particular information technology. Discuss how the
following are implemented or can with practical examples how they can
benefit the university.

(15 marks)
i)
Expert systems
ii)
Decision support systems
iii)
Customer resource management systems
iv)
Functional area information system
v)
Transaction processing system
b)
You have been charged with the responsibility of designing an online
registration system for Kenyatta University. Explain in detail how you
would undertake this task making use of the following internet, database
design terminology if necessary: Network, intranet, routers, domain name,
access control, firewall, server, relational tables.

(15 marks)

2.
eBay, the world largest online market enables people to buy, sell, pay and
receive payment through pay pal, its sister online financial company. With
clear examples using ebay, discuss and explain the following.
i)
Intranet and Extranets

(4 marks)
ii)
B2B

(3 marks)
iii)
B2C

(3 marks)

iv)
C2C

(3 marks)
v)
B2E

(3 marks)
vi)
Brick and Mortar

(4 marks)

3.
a)
As a management consultant, you have been commissioned to
advice Kenyans on the benefits of e-commerce. Discuss with specific
examples and solutions the fears and best strategies of embracing
e-commerce.

(8 marks)
b)
Using an example of an existing organization, explain how IT/IS
strategies have been used to have a competitive edge in the market.
i)
Describe some cause of information systems failures
(4 marks)
ii)
What strategies would you use to minimize those
information system failures?

(4 marks)
iii)
Explain how you would implement a back-up plan and
disaster recovery plan in an IT department.

(4 marks)

4.
a)
Most slums in developing countries have limited access to electricity,
schools and health facilities. Explain how strategic implementation
of information technology would revolutionize life in the slums. (8 marks)
b)
Office automation is one of the major revolutions in modern times
IT has brought in offices.

i)
Describe the components of modern office automation.
(3 marks)
ii)
Explain the advantages and disadvantages of office
automation.

(3 marks)

iii)
What challenges do organizations face when automating? (3 marks)

iv)
Discuss the implementation of cost reduction strategies in
an organization including outsourcing, consolidation, and
downsizing.

(3 marks)

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