Organizational Behaviour Question Paper

Organizational Behaviour

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA 200:
ORGANIZATIONAL BEHAVIOUR

DATE: Monday, 21st December, 2009

TIME: 2.00 p.m. – 4.00 p.m.

INSTRUCTIONS:

Answer question ONE and TWO others.

QUESTION ONE

a)
You have recently been appointed as the Assistant Manager in a fast growing oil
firm. After keen observation, you have discovered that there is need to introduce
some administrative changes in the procurement department. Discuss how you
would effectively carry out the planned change process.

(10 marks)
b)
Identify the various sources of power that can be used by management to
influence the behaviour of employees in an organization.
(10 marks)
c)
Discuss how leadership styles used by managers influence behaviour of workers
in
organizations.
(10
marks)

QUESTION TWO

a)
Discuss the Five (5) steps in-group formation process.

(10 marks)
b)
Explain five reasons why employees join groups.

(10 marks)

QUESTION THREE

a)
Discuss the main processes involved in the formation off attitudes by employees
in
organizations.
(8
marks)
b)
Briefly describe the external and internal factors affecting perception.

(10 marks)

QUESTION FOUR

a)
Discuss what you understand by organization culture.

(10 marks)
b)
Explain the importance of culture to employees in an organization. (10 marks)

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