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Office Management Question Paper

Office Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE

BBA 312: OFFICE MANAGEMENT

DATE: THURSDAY 18TH FEBRUARY 2010 TIME: 11.00 A.M – 11.00P.M

INSTRUCTIONS: Answer question ONE in Section ONE and TWO others from
Section TWO
SECTION ONE

QUESTION ONE
a)
In your own words define the term filling.


[5 marks]
b)
Discuss five (5) essentials of a good filling system.

[15 marks]
c)
Explain five advantages to an employer if he introduced office machines in his

organization.






[10 marks]
SECTION TWO
QUESTION TWO
Organization and methods ( O & M) is important in an organization. Briefly discuss the
responsibilities of an O & M officer.




[20 marks]
QUESTION THREE
In your own words, discuss five (5) principles of organization.

[20 marks]
QUESTION FOUR
a)
Define the term office manager.




[5 marks]
b)
Discuss five (5) qualities of a good and effective office manager. [15 marks]
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