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Office Management Question Paper

Office Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2011



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2011/2011
OPEN, DISTANCE AND E-LEARNING EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
BBA 312: OFFICE MANAGEMENT

DATE: TUESDAY, 1ST FEBRUARY 2011

TIME: 2.00 P.M – 4.00 P.M

INSTRUCTIONS: Answer question ONE and ANY other TWO.

Question ONE
i)
An office is a strong point where clerical functions are carried out. Outline five (5)
functions of an office. [ 15 marks]
ii)
Discuss five (5) functions of an office manger in relation to Top- level management [ 15 marks]

QUESTION TWO
A friend has a approached you for advice because he needs to hire an organization and methods ( O & M) officer. Discuss Ten (10) responsibilities such an officer can be assigned by the organization. [20 marks]

QUESTION THREE
In any organization, office managers are hired who possess certain qualities. Discuss in detail five (5) such qualities. [20 marks]

QUESTION FOUR
All organizations maintain a good filling system. A manager fro a new organization has
requested you as to what essential factors he can consider as he plans to set a good filing system.
Discuss five (5) such essential. [20 marks]




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