Production And Operations Management Question Paper

Production And Operations Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BMS 401: PRODUCTION AND OPERATIONS MANAGEMENT

DATE:
Friday 5th December 2008

TIME: 8.00am-10.00am
Instructions: This paper has four questions. Your are required to answer three

questions. ONE is compulsory.

QUESTION ONE
a)
What is meant by an operating system? How can control be effected in such a system and how does an operating system form port of the wider business system? (6marks)
b)
Explain the primary objectives of operations management, and how they can be met by planning, organizing, and controlling the system. (6marks)
c)
What do you understand by the term (SWOT) Analysis, and what benefits can be an organization carrying out such analysis? (6marks)
d)
Explain how value analysis can be used to reduce the costs of producing a product. (6marks)
e)
Why is the design and development of a product range so important to a business organization? (6marks)

QUESTION TWO
a)
Clearly explain what is meant by the term quality management. (3marks)
b)
According to Deming, quality is about people. Outline and explain any six management principles and/or activities that demonstrate the above statement in an organizational setting. (12marks)
c)
Briefly explain the success factors of a quality management system. (5marks)

QUESTION THREE
a)
Distinguish the major characteristics of batch production process, and illustrate how they relate to the volume of demand of the product. (6marks)
b)
What are the advantages and disadvantaged of batch production process?(8marks)
c)
Contrast the benefits to an organization using functional or product type of facilities layout. (6marks)

QUESTION FOUR
Discuss the following terms:
(i)
Job production (5marks)
(ii)
Business process reengineering (5marks)
(iii)
Value analysis (5marks)
(iv)
Product life cycle (5marks)

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