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Total Quality Management. Question Paper

Total Quality Management.

Course:Master Of Business Administration

Institution: Bondo University College question papers

Exam Year:2014

BONDO UNIVERSITY COLLEGE
UNIVERSITY EXAMINATIONS 2013/2014
2ND YEAR 1ST SEMESTER EXAMINATION FOR THE DEGREE OF MASTER OF
BUSINESS ADMINISTRATION .
KISII LEARNING CENTRE.
MBA 846: TOTAL QUALITY MANAGEMENT.
DATE: APRIL 2013 TIME: 2 HOURS
Instructions: Answer question one compulsory and any other two questions:

Question one.
(a) What is the relevance of Business process Re-engineering in TQM ( 10 marks)

(b) Discuss the principles of employee empowerment in TQM (10 marks)

(c) Discuss the major sources of quality in manufacturing firms ( 10 marks)

Question two.
Critically examine the role of Edward Deming’s approach to quality management. (15 marks)

Question three.
Explain the main principles of TQM (15 marks)

Question four.
Discuss how TQM is different from traditional management (15 marks)

Question five.
Discuss the role of teams and quality circles in the implementation of quality improvement
systems (15 marks)

Total Quality Management. Question Paper

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