Organization Behavior Question Paper

Organization Behavior

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009

KENY ATT A UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
BBA 200: ORGANIZATION BEHAVIOUR
DATE:
Friday 28th August 2009
TIME: 2.00pm-4.00pm
INSTRUCTIONS:
ANSWER QUESTION ONE AND ANY OTHER TWO QUESTIONS.
TIME ALLOWED: TWO HOURS.

QUESTION ONE: COMPULSORY.
a)
Explain briefly the multidisciplinary nature of organization behaviour. [10marks]
b)
Citing relevant examples explain the components of attitudes. [8marks]
c)
Briefly describe the components of an organization. [8marks]
d)
Illustrate briefly the communication process. [4marks]

QUESTION TWO
a)
i)
What is a group. [2marks]
ii)
Explain the factors affecting group cohesiveness. [8marks]

b)
i)
Define conflict. [2marks]
ii)
Explain the sources of organizational conflict. [8marks]

QUESTION THREE
a)
Compare and contrast individual and group decision-making. [8marks]
b)
Define power. [2marks]
c)
Critically explain the sources of power. [10marks]

QUESTION FOUR
a)
Define motivation. [2marks]
b)
Describe the motivation process. [1Omarks]
c)
List four factors that influence motivation [2marks]
d)
Citing examples from an organization of your choice, explain the consequences of organizational stress. [6marks]

QUESTION FIVE
a)
Briefly explain the approaches to understanding behaviour. [6marks]
b)
Differentiate between organic structure and mechanistic structure. [6marks]
c)
List four decision-making techniques used by groups. [2marks]
d)
Briefly explain three types of communication in organizations. [6marks]

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