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Organization Behavior Question Paper

Organization Behavior

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2007

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA 200: ORGANIZATION BEHAVIOUR

DATE: Wednesday 12th March 2008 TIME: 3.30 p.m. – 5.30 p.m.

Instructions: Answer 3 questions. Question 1 is compulsory

1. (a) Explain four (4) of the sources of change in an organization (12 marks).
(b) How can a manager counter resistance to change (8 mrks)

2. (a) Discuss the major sources of conflicts. (8 mrks)
(b) What are the main conflict resolution methods? (12 marks).

3. (a) Discus the difference between teams and groups ( 8 mrks)
(b) Explain the stages in team formation. (12 marks).

4. Distinguish between formal and informal group highlighting the
advantages of group decision ( 20 mrks)

5. Name the leadership styles used in an organization. ( 20 marks).

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