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Office Management Question Paper

Office Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING

EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE

BBA 312 : OFFICE MANAGEMENT
=================================================================
DATE:
MONDAY 10TH AUGUST 2009

TIME: 11.00 A.M. – 1.00 P.M.

INSTRUCTIONS
Answer question one and any other two questions.

1.
a)
Discuss five (5) responsibilities of the head of Organization and Methods
(O & M) department. (15 marks)
b)
Before introducing office machines in an organization, discuss five (5) factors that
one needs to consider. (15 marks)

2.
a)
Explain briefly what you understand by the term office manager. (5 marks)
b)
An office manager needs to have certain qualities in order for him to be able to execute the responsibilities assigned to him. Explain five (5) such qualities. (15 marks)

3.
a)
Define the term office. (10 marks)
b)
Discuss five (5) functions of an office. (10 marks)

4.
a)
Filing is an important element in any organization, large or small. Explain briefly what you understand by the term filing. (5 marks)
b)
A good filing system has to have certain essentials. Discuss five (5) essentials of a good filing system. (15 marks)
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