Bba 200: Organization Behavior Question Paper

Bba 200: Organization Behavior

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2007

KENYA TT A UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
K.U AND PARKLANDS
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA200:
ORGANIZATION BEHAVIOUR
DATE: Thursday, 29th November, 2007
TIME: 8.00 a.m. - 10.00 a.m.
INSTRUCTIONS:
Answer question ONE and any other THREE.

1.
H. Kali has been with Hetzer Meat Co. Ltd.k for 12 years. He works in the Costing Department, holding the position of a Senior Accountant. Joan Mwema also works in the same department as a Junior Accountant. Joan is now in her second year as an employee of the Company. Mr. Kali's pay is 50% higher than Joan's salary although Joan's work is ofa better quality than Mr. Kali's work. Sometimes at the beginning of this year, Joan felt that she is underpaid. She booked an appointment with Mr. Kamau, the Company's Human Resource Manager and requested him for a pay increase. Mr. Kamau told her, "1 am allocated only two accounting positions, one for a Senior Accountant and another for a Junior Accountant. There is no way I can get you a pay increase until the end of the year when your position as a Junior Accountant calls for an automatic time - in - grade pay increase, I am sorry." Joan left Mr. Kamau's office wondering if she should look for another job. She went back to her desk to work but without much of her old enthusiasm.
a)
What factors prevented Mr. Kamau from giving Joan a pay increase. (10 marks)
b)
Should Joan resign and look for another job? Give reasons for your answer. (10 marks)
c)
How could this problem have been prevented? (5 marks)

2.
"Leaders with charismatic qualities are said to be effective organizational transformers".
Outline the role of transformational leaders in an organization's development. Use suitable examples. (15 marks)

3.
a)
Explain ways in which the personal behavioural characteristics of a manager may influence the way he perceives issues in an organization. (10 marks)
b)
Highlight five factors that may account for differences in individual employee's behaviour in an organization. (5 marks)

4.
a)
What factors in a group are likely to encourage a healthy team spirit?
b)
What are the dangers of unhealthy team spirit? Explain such factors.
(15 marks)

5.
a)
How useful is Maslow's hierarchy of needs to the study of the human factors at work? (10 marks)
b)
State circumstances in an organization when a manager can use Laisser Faire leadership style.
(5 marks)

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