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Industrial Relations Question Paper

Industrial Relations

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE

BBA 406:
INDUSTRIAL RELATIONS
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DATE:
MONDAY 15TH FEBRUARY 2010
TIME: 8.00 A.M. – 10.00 A.M.

INSTRUCTIONS

Answer Four Questions, Question ONE is Compulsory.

Q.1
a)
You have been elected the Secretary General of a Trade Union, which is underpressure from management; members are not keen to join the union for fear of being dismissed, although they (employees) feel there is a need for effective union.. Explain how you will redeem the union from management pressure and embark on membership enrolment. (15 marks)
b)
Explain the basic principles of a Trade Union.(10 marks)

Q.2
Explain the effect of globalization on industrial relations in Kenya. (15 marks)

Q.3
a)
Discuss the effects of a "poor grievance handling procedure" on organization performance.
(5 marks)
b)
What are the typical causes of grievance in an organization? (10 marks)

Q.4
Explain the major reasons why employees need a trade union.(15 marks)

Q.5
Discuss the benefits an organization will have when it has good industrial relations with the Trade Union. (15 marks)