Organization Theory Question Paper

Organization Theory

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF COMMERCE

BBA 300:
ORGANIZATION THEORY

DATE: Wednesday, 14th April, 2010

TIME: 11.00 a.m. – 1.00 p.m.
------------------------------------------------------------------------------------------------------------
INSTRUCTIONS:
? Answer question ONE in Section A (Compulsory) and any THREE questions in
Section B.
? Time 2 hours

SECTION A
QUESTION 1
Global Marine Institute is planning to establish one of its campuses in the Indian Ocean
ostensibly to specialize in marine science. The campus will be located in one large ship
which they have acquired. The ship will be leaving the Old Port in the morning and coming back in the evening because the hostels will be located at the old town. This however has raised a lot of debate among environmental groups in Kenya and is likely to spill over to regional and world environmentalists wanting to intervene. Global Marine has been involved n the conservation of the shark (Papa Shillingi). They have spent a lot of their funds in this activity which has endeared them to some residents at the coast and also to the management of the Mombasa city council.
Required:
a)
What are the external environmental factors that the management of Global Marine institute has to analyze before setting up this campus? (10 marks)
b)
How would environmental factors affect the operations of a business organization? (10 marks)
c)
Why should business organizations be involved in social responsibility? (10 marks)
d)
Discuss how the organization responds to the opportunities and challenges as well as the risks and limitations presented by the external environment in order to be effective and to maintain its survival and growth. (10 marks)

SECTION B
QUESTION TWO
Two classical writers, Mooney and Reiley made major contributions to management, some of which are still applicable today:
Required:
a)
Discuss the coordination, scalar and functional principles. (10 marks)
b)
How are those principles relevant today? (10 marks)
c)
What caution should managers take into account as they apply these principles? (5 marks)

QUESTION THREE
The Hawthorne experiments (1924 – 1932) and the subsequent publication of their findings played a major role in influencing organizations to pay more attention to the social factors at work and to the behavior of employees within an organization. Explain the contributions of the following experiments:-
a)
The relay Assembly Test Room (10 marks)
b)
The interviewing Program. (10 marks)

QUESTION FOUR
Organization culture has a big influence over behavior and actions of employees in any organization. This is because when accepted by employees, cultural values increase the power and authority of the organization’s management.

Required:
a)
Discuss the following types of organization culture:
i)
Power culture
ii)
Task culture
b)
What are some of the key influences that are likely to play an important role in the development of any corporate culture?

QUESTION FIVE
Conflict can be said to be an inherent feature of organizations. It is induced by the very
structure of the organization and therefore it requires careful handling.
a)
What are some of the sources of conflicts in organizations? (10 marks)
b)
Discuss five strategies that organizations employ for managing conflict. (10 marks)

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