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Organizational Behavior Question Paper

Organizational Behavior 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
MOMBASA
BBA 200: ORGANISATIONAL BEHAVIOUR

DATE: WEDNESDAY, 25TH NOVEMBER 2009 TIME: 8.00 A.M. - 10.00 A.M.

INSTRUCTIONS: ANSWER
QUESTION
ONE AND ANY OTHER TWO.


1.
a)
What is Organisational Behaviour? (5 marks)
b)
Explain the importance of organisational behaviour to the global market. (2marksx5=10 marks)
c)
How can a manager’s understanding of organisation behaviour contribute towards productivity? (15 marks)

2.
a)
Describe Maslow’s hierarchy of needs. (5 marks)
b)
How does Maslow’s hierarchy of needs contribute towards managing today’s workforce? (15 marks)

3.
a)
Define stress. (3 marks)
b)
What causes stress to an individual?(7 marks)
c)
How can you reduce the level of stress in an organisation? (10 marks)

4.
a)
What is change management? (5 marks)
b)
Why do people resist change? (5 marks)
c)
Discuss how a manager can minimize resistance to change. (10 marks)




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