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Office Management Question Paper

Office Management

Course:Bachelor Of Education Arts

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTIONAL BASED PROGRAMME
EXAMINATION FOR THE DEGREE OF BACHELOR OF EDUCATION
BBA312:
OFFICE MANAGEMENT

DATE: FRIDAY 2ND MAY 2008
TIME: 4.00 P.M. - 6.00 P.M.
INSTRUCTIONS:
Answer question ONE and any other TWO questions.
] .
a)
The office Manager is usually charged with the task of ensuring that there is effective control of office stationery? Explain his role in this task.
b)
Explain FOUR ways in which upward communication can be improved in an organisation.
c)
Explain FIVE reasons why it is important for an organisation to hold meetings.
(30 Marks)

2.
The organisation you work for intends to recruit an office Manager. Explain to the Management the duties that the office Manager would perform when hired. (20 marks)

3.
Good team work depends on the quality of Management. As an office Manager, explain the steps you would take to encourage staff participation in your organisation. (20 marks)

4.
Define delegation and discuss the usefulness and barriers of delegation of authority. (20 marks)

5.
a)
As a Manager explain the importance of office systems (office procedures) and the principles that should be used when setting out office systems. (20 marks)
b)
Explain the ways in which security can be enhanced in an office. (20 marks)