Production And Operarions Management Question Paper

Production And Operarions Management

Course:Bachelor Of Human Resource Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE, BACHELOR OF HUMAN RESOURCES MANAGEMENT AND
BACHELOR OF ARTS (CO-OPERATIVES MANAGEMENT)
BMS 401: PRODUCTION AND OPERATIONS MANAGEMENT

DATE: Wednesday 7th January, 2009

TIME: 8.00 a.m. – 10.00 a.m.

INSTRUCTIONS
Attempt only THREE questions in this paper.
Question one is COMPULSORY.

Question 1
(a)
Explain the meaning of the term Operations Management. [2 marks]
(b)
Identify and explain any four benefits of studying operations management. [4 marks]
(c)
Discuss the functions of operations in a business organization. [8 marks]
(d)
Examine the goals of operations management in organizations. [8 marks]
(e)
Critically evaluate the key roles played by Production an Operations Management, while clearly indicating its relationship with other major functional areas of the organization. [8 marks]

Question 2
Explain the following concepts of POM
(a)
Problem solving and decision making in Operations. [5 marks]
(b)
Operations management system [5 marks]
(c)
Product life cycle [5 marks]
(d)
Facilities Planning [5 marks]

Question 3
Provide a comprehensive analysis of each of the following emerging issues and trends in operations management:
(i)
Globalization [5 marks]
(ii)
Speed and flexibility [5 marks]
(iii)
Benchmarking for performance improvement [5 marks]
(iv)
Total quality management [5 marks]

Question 4
Trace the historical and key landmarks in the development of Production and Operations Management. [20 marks]

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