Production And Operarions Management Question Paper

Production And Operarions Management

Course:Bachelor Of Human Resource Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING (IOL)
EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE AND
BACHELOR OF HUMAN RESOURCE MANAGEMENT

BMS 401:
PRODUCTION AND OPERATIONS MANAGEMENT

DATE: Tuesday, 11th August, 2009

TIME: 2.00 p.m. – 4.00 p.m.
------------------------------------------------------------------------------------------------------------
INSTRUCTIONS:
Attempt only THREE questions
Question ONE is Compulsory
QUESTION ONE
a)
Using relevant examples, explain the meaning and relevance of the term ‘system’ in modern organizations, clearly highlighting the major features of systems. (4 marks)
b)
Discuss the relationship between the operations function and the other two critical functions of a typical business organization. (4 marks)
c)
Operations management may be seen to be concerned with creating, operating and controlling a transformation system that takes inputs of a variety of resources and produces outputs of goods and services needed by customers. Discuss the key issues in operations management implicit in this definition. (4 marks)
d)
Discuss four manufacturing system choices, identifying the advantages and disadvantages of each. (8 marks)

e)
Write the following in full and briefly discuss the underlying concepts:

i)
JIT (2 marks)
ii)
ERP (2 marks)
iii)
MRP II (2 marks)
iv)
TQM (2 marks)
v)
OPT (2 marks)

QUESTION TWO
a)
Identify the critical factors considered in the choice of location. (8 marks)
b)
Discuss the techniques of evaluating alternative locations. (12 marks)

QUESTION THREE
a)
Operations management decisions often start with forecasts for future states of nature for which managers have to formulate plans for achievement. Identify and briefly discuss any five common forecasting techniques available to the managers. (10 marks)
b)
A department store finds that in a four-month period, the best forecast in derived by using 40% of actual sales for the most recent month, 30% of two months ago, 20% of three months ago, and 10% of four months ago. Given that the actual sales experience for the last four months was as follows:
Month
1 2 3 4
Sales
(Units)
100
90
105
95
Find an estimate of the number of units sold in the fifth month. (10 marks)

QUESTION FOUR
Write short notes on the following concepts in Operations Management:
i. Flexible Manufacturing Systems (4 marks)
ii)
Business Process Reengineering (4 marks)
iii)
Productivity (4 marks)
iv)
Supply Chain Design (4 marks)
v)
Materials Requirements Planning (4 marks)

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