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Total Quality Management Question Paper

Total Quality Management

Course:Master Of Business Administration

Institution: Kenyatta University question papers

Exam Year:2011

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
BBA 616: TOTAL QUALITY MANAGEMENT

DATE: Monday 31st January, 2011

TIME: 9.00 a.m. – 12.00 p.m.
_________________________________________________________________________________
INSTRUCTIONS
Answer Question ONE and any other TWO.

Question One
Discuss the main points of convergence and divergence among the contributions of the TQM Gurus. [15 marks]
Discuss the major milestones achieved in the historical evolution of TQM. [15 marks]

Question Two
Critically examine the role of Edwards Deming’s approach to Quality Management. [15 marks]

Question Three
Explain the major sources of quality in manufacturing firms. [15 marks]

Question Four
Explain the main principles of TQM. [15 marks]

Question Five
Identify and explain the link between the concept of quality and ISO 9000 Series Standards.
[15 marks]

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