Gs: Communication Skills Question Paper

Gs: Communication Skills

Course:Communication Skills

Institution: Kenya Highlands University question papers

Exam Year:2016

KENYA HIGHLANDS UNNIVERSITY
END OF SEMESTER EXAMAMINATION
NOVEMBER/DECEMBER 2016 ACADEMIC YEAR
GS 304: COMMUNICATION SKILLS
DATE: Dec 2016 Time :2hrs 30 min
General instructions
Answer question one and any other THREE questions. Use the university booklet for all your answers .indicate the question you have attempted at the top of the booklet and on each page. Do not write anything on this question paper.

QUESTION ONE (25 MARKS)
1) :library and information skills
At the core of any organizational success is communication
i. Discuss the importance of communication in achieving organizational objectives and in enhancing relationships between employees
ii. Using relevant examples , describe how communication flows in an organization (5 marks )
iii. Discuss any two barriers to organizational communication
b) . i. Define the following terms indicating their importance in retrieval of information
Catalogue
Online public access catalogue
Bibliographic details

Electronic sources
Remote access
ii) Compare and contrast the electronic sources and print resources available in KHU library section (5 marks )

2) Section B answer any THREE QUESTIONS ( 45 marks)
2. Listening skills

Listening is not a passive but an active process. Show clearly what an effective listener student does in order to be actively engaged in listening process (15 marks)

3. Note taking skills
a) Outline any five steps of effective note- taking (5 marks)
b) Briefly explain the five R’s of note- taking (10 marks)
4. Study skills
Explain the meaning of citation and state three reasons, why citation is important (5 marks)
The following represent the first three references of a bibliography from a student’s essay. Identify five errors from the list. (10 marks)
i. Peter coombs 1968 .the worlds educational crisis oxford: oxford university press.
ii. Todaro, M. (1982) Economics for a Developing world. Longman
iii. Atkinson G B .” economics of education.” New York: hodder $ Stoughton, 1983
5) Oral presentation skills
As a member of governance related NGO that has been charged with the responsibility of investigating causes of ethno- political conflict in Kenya, you have identified the following causes:
Land, inequitable distribution of resources, political patronage, poor governance, and culture proliferation of illicit small farms, corruption, ineffective state institutions and nepotism. In an oral presentation at a national conference:
Question:
Write an outline of presentation (2 marks)
State and describe the method of delivery you would use to deliver the presentation. Give reasons for you choices. (3 marks)
Discuss how you would enhance credibility and confidence (3 marks)
Explain how you would analyze the potential audience and why audience analysis is critical for this kind of presentation. (7 marks)
Writing skills (15 marks)
You are participating in a writing completion on the following topic corruption in Kenya”
a) Make a detailed outline of the topic (7 marks)
b) Using the outline for the topic, write
i. An introductory paragraph ( 4 marks)
ii. A concluding paragraph (4 marks)

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