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End Of Semester Examination Communication Skills Question Paper

End Of Semester Examination Communication Skills

Course:Diploma In Pharmacy

Institution: Stepup Training Institute question papers

Exam Year:2005

Instructions
Time: 3 Hours
Answer All Questions
Marks will be Awarded for Using Relevant Illustrations

Section A:
1.Define the terms:
(a) Communication (2 Marks)
(b) Gestures (2 Marks)
(c) Grapevine (2 Marks)
(d) Encoding (2 Marks)
(e) Feedback (2 Marks)

Section B
2.Describe the basic elements in communication (10 Marks)

3.Mr. Owayo was asked by the Minister for Information and Broadcasting to select communication channels for the ministry. Explain the factors that would guide him in selecting effective channels.(10 marks)

Section C
4.Compare and contrast written communication and oral communication. (20 Marks)

5.You are the Managing Director of Umoja Milk Processing Company. Using communication skills, organize the company into departments explaining the basic roles of each department. (20 Marks)

End Of Semester Examination Communication Skills Question Paper

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