Heh408: Health Services Management Question Paper

Heh408: Health Services Management

Course:Bachelor Of Science (Environmental Health)

Institution: Kaani Technical And Computer College question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
INSTITUTE OF OPEN LEARNING EXAMINATIONS FOR THE DEGREE OF BACHELOR OF SCIENCE (ENVIRONMENTAL HEALTH)
HEH408:HEALTH SERVICES MANAGEMENT

DATE:Saturday 13th Feb,2010 TIME:2.00PM-4.00PM

INSTRUCTIONS:
This paper has two sections

SECTION A:Answer all the questions.

Q1.What is the theory "X" and the theory "Y" (4mks)
Q2.Explain the concept of behavioral approach in health management (4mks)
Q3.Define situational leadership (4mks)
Q4.Outline the managerial skills (4mks)
Q5.Describe the Ohio State model of leadership (4mks)

SECTION B:Answer Q1 and any other TWO.

Q1.Write a short essay on Mintzberg's theory of management (20mks)
Q2.Explain the contribution of Maslow to the development of management (15mks)
Q3.Describe in detail managerial roles (15mks)
Q4.Write an essay on hygiene theory (15mks)
Q5.Discuss the general system theory in relation to hospital management (15mks)

***END***

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