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Business Communication Question Paper

Business Communication

Course:Bachelor Of Commerce (Commerce)

Institution: Kabarak University question papers

Exam Year:2010

KABARAK
UNIVERSITY

UNIVERSITY EXAMINATIONS
2009/2010 ACADEMIC YEAR
FOR THE DEGREE OF BACHELOR OF COMMERCE

COURSE CODE: BMGT 221
COURSE TITLE: BUSINESS COMMUNICATION
STREAM:

Y2S2
DAY:

FRIDAY
TIME:

3.00 – 5.00 P.M.
DATE:

13/08/2010

INSTRUCTIONS:
Answer Question ONE and any other TWO Questions

PLEASE TURNOVER
Page 1 of 3

QUESTION ONE
a) In the recent past there has been a rapid growth in the field of communication. Discuss the
role of communication in organizations today.

(10marks)

b) The new manager at flashcom ltd has just settled in his position and wants to strengthen his
communication lines in order to ensure effective communication.

i.
What three communication lines/patterns is he likely to emphasis on so that his
staff can utilize

(6marks)

ii.
Discuss four barriers that may affect communication at these lines

(4marks)
iii.
Explain how bureaucracy many hinder communication cite an example.

(2marks)

c)
After working for your company for ten years you have decided its time to move on to
the next place write a letter informing your managing director about this new
development.

(8marks)

QUESTION TWO
a)
Distinguish a conference from a committee

(5marks)

b)
Explain how you would conduct effective interviews in your organization.

(5marks)

c)
It is argued that committees are a waste of time and resources in an organization. Support
this sentiment.

(5marks)

d)
Explain the functions of non-verbal cues used by committee members.
(5marks)

QUESTION THREE
a)
There has been an increase in rape cases in your town and town area counselor has
requested you to investigate and prepare a report on the causes, remedies and conclusion
of your findings to be subscribed to the security committee.

(10marks)

b)
Explain the functions of reports in an organization

(5marks)

c)
If you were to present the report orally, what principles of effect face to face
communication would you consider.

(5marks)

Page 2 of 3

QUESTION FOUR
a) Informal communication supplements and takes care of the weaknesses of formal
communication. Explain how a manager can use the grapevine to his advantage.

(10marks)

b) Explain five disadvantages of using the grapevine.

(5marks)

c) Discuss five functions of memos.

(5marks)
Page 3 of 3

Business Communication Question Paper

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