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Principles Of Operations Management Question Paper

Principles Of Operations Management

Course:Bachelor Of Commerce

Institution: University Of Nairobi question papers

Exam Year:2013

UNIVERSITY OF NAIROBI
MODULE II DEGREE PROGRAMME – 2012/2013 (NAIROBI EVENING)
FIRST YEAR EXAMINATIONS FOR THE DEGREE OF BACHELOR OF COMMERCE
DOM 102: PRINCIPLES OF OPERATIONS MANAGEMENT

DATE: MAY 8, 2013 TIME: 6:00 P.M. – 8:00 P.M.

INSTRUCTIONS:
1. This paper contains FIVE Questions
2. Answer Question ONE and any other THREE Questions
3. Examiner will reward creativity and use of relevant examples

Question One
a) Why is it important to understand the current processes before embarking on re-engineering? (5 marks)

b) Operations processes differ on the variety of their output. Discuss the contribution of variety production to production cost. (5 marks)

c) Airlines and universities prioritize competitive priorities differently. Explain (5 marks)

d) Using a service of your choice explain the term “customer experience” (5 marks)

e) Discuss the ways in which an organization can increase capacity by shifting or stimulating demand. (5 marks)

f) Process layout is different from product layout. Explain using an example. (5 marks)

Question Two
a) Managing a diverse workforce can be a strength or a weakness in operations management. Explain. (5 marks)

b) Ideal service capacity utilization is approximately 70%. Explain why quality of service falls when capacity utilization approaches 100%. (5 marks)

c) Discuss the marks of a good layout for manufacturing or back office operations. (10 marks)
Question Three
Microserve provides computer repair service on a contract basis to customers in five sections of Nairobi City. The five sections, the number of service contracts in each section and the x, y co-ordinates of each section are as follows:

Section No. of Contracts X Y
Kikuyu 90 8 10.5
South B 220 6.7 5.9
Kayole 50 12 5.2
Muthaiga 300 15 6.3
Kiserian 170 11.7 8.3

Key
a) Use the centre of gravity method to determine an ideal location for the service centre. (10 marks)

b) Discuss the advantages of using the factor rating method in analyzing location alternatives. (5 marks)

c) What country factors are considered in locational choice. (5 marks)

Question Four
a) What are ambient conditions? Discuss the contribution of ambient conditions to any one competitive priority of operations management. (5 marks)

b) What is capacity line balancing? What causes imbalances in sequential operations? (5 marks)

c) Discuss the contribution of the quality revolution error to the field of operations management. (5 marks)

d) How can an airline pursue the competitive priority of reliability? (5 marks)

Question Five
Maxwell has just graduated from college. He has set his mind to become an entrepreneur. He needs to establish a flower farm but he does not know where to locate it within the suburbs of Nairobi city.

Required:
a) Advice Maxwell on how to go about making the best decision in this location problem (15 marks)

b) What are the advantages of open office layout? (5 marks)

Principles Of Operations Management Question Paper

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