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Hrd 2101: Communication Skills Question Paper

Hrd 2101: Communication Skills

Course:Degree Of Bachelorof Business Information Technology

Institution: Jomo Kenyatta University Of Agriculture And Technology question papers

Exam Year:2013

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
UNIVERSITY EXAMINATIONS 2012/2013
FIRST YEAR FIRST SEMESTER EXAMINATION: DEGREE OF BACHELOROF BUSINESS INFORMATION TECHNOLOGY
HRD 2101: COMMUNICATION SKILLS
DATE: APRIL 2013 TIME: 2 HOURS
INSTRUCTIONS:ANSWER QUSTION ONE (COMPULSORY) AND ANY OTHER TWO QUESTIONS
QUESTION ONE (30 MARKS)
(a) Define communication and explain in writing, and with the help of a linear model, how the process of communication takes place. (10 marks)
(b) With examples of at least three different signals used in human communication and at least three different channels used in human communication, explain the difference between signals and channels of transmission. (10 marks)
(c) List and discuss four major purposes of communication (10 marks)
QUESTION TWO (20 MARKS)
(a) “ An effective effective speaker is a person who is capable of quality thought, has good language skills and has positive personal qualities.” Discuss. (10 marks)
(b) “ Effective listening requires good habits, good attitudes, skills and knowledge.”
Discuss (10 marks)
QUESTION THREE (20 MARKS)
(a) List and explain the language skills you require to write effectively essays. (8 marks)
(b) Suggest and briefly discuss four ways of generating ideas for an essay topic. (12 marks)
QUESTION FOUR (20 MARKS)
List five text-based communication channels used in business organizations, explain their communication purposes and list their advantages and disadvantages.
QUESTION FIVE (20 MARKS)
(a) Explain how you may use interviews in carrying out research on an academic subject. (8 marks)
(b) Compare and contrast a library research paper and a review paper on the basis of the following factors. (12 marks)
(i) The academic orientation of the scholars who write each type of research paper.
(ii) The sources of information for each type of research paper
(iii) Stages in producing each type of paper

Hrd 2101: Communication Skills Question Paper

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