Management Principles And Organization Behaviour Question Paper

Management Principles And Organization Behaviour

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE (HOSPITALITY AND TOURISM MANAGEMENT)
HTM 312: MANAGEMENT PRINCIPLES AND ORGANIZATION BEHAVIOUR

DATE: Tuesday 2nd December, 2008

TIME: 2.00 p.m. – 4.00 p.m.

INSTRUCTIONS
This paper is composed of Sections A and B. Section A is compulsory. Answer any
four questions from Section B.

SECTION A - (30 MARKS – COMPULSORY)

1.
Identify and describe five management functions.

[10 marks]
2.
Discuss the following terms used in management
(a)
Goals
(b)
Policies
(c)
Procedures
(d)
Rules
(e)
Programmes

[10 marks]
3.
Decision making is a process. Discuss.

[10 marks]
SECTION B – Answer any FOUR questions from this Section.
4.
Discuss Blake and Moutons concept of leadership style and its application in
hospitality industry.

[10 marks]
5.
Giving specific hospitality industry examples, discuss
(a)
Steering control
(b)
Yes no control

[10 marks]
6.
Discuss Max Weber’s management theory and its application in hospitality
industry today.

[10 marks]
7.
What is the importance of organization structure? How does the structure relate
to the effective performance of a hotel operation?
[10 marks]
8.
Plans are the foundation of management. Discuss.
[10 marks]
…………..

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