Principles Of Management For Hospitality &Amp; Tourism Management Question Paper

Principles Of Management For Hospitality &Amp; Tourism Management

Course:Bachelor Of Technology In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE (HOSPITALITY AND TOURISM MANAGEMENT)
HTM 104: PRINCIPLES OF MANAGEMENT FOR HOSPITALITY & TOURISM
MANAGEMENT

DATE: TUESDAY 2ND DECEMBER 2008

TIME: 11.00 A.M. – 1.00 P.M.

INSTRUCTIONS: SECTION A IS COMPULSORY.
ANSWER TWO QUESTIONS ONLY FROM SECTION B.

SECTION A: 30 Marks

1.
Case Study

Almost three quarters of the country’s biggest chain hotels are failing to protect their guest
by not carrying checks on their staffs. According to research from hospitality recruitment
Indago, a massive 74% of the major U.K hotel group are failing to carry out in depth
security checks on potential employees.

Over 57% of U.K hotel companies do not do the checks and Indago discovered that
hoteliers rarely took any notice of what the screening discovered, with almost 80%
employing an application even if negative results came back.
The survey said hoteliers were paying too much attention to personal references,
absenteeism and academic qualifications and too little to criminal record and county court
judgement checks.

The major hotel chains beg to differ, however. Both Hilton and Intercontinental said they
conducted security checks on all staffs they employ directly but added that the onus was
on recruitment companies for any agency staff the employer required;

2

(a)
Explain why there is a breach of security policy in hotel chains.

(8 marks)
(b)
Outline the importance of security checks to guest, property and employees. (7 marks)
(c)
Explain by using local examples from the hotel industry, possible consequences
of security lapse.

(8 marks)

(d)
Recommend to the establishment the security procedures to be followed by all
staffs and guests.

(7 marks)

SECTION B

2.
(a)
(i)
Define motivation.

(2 marks)
(i)
Explain four factors that may affect employee’s motivation in
the hotel industry.

(6 marks)

(b)
Evaluate the reference importance of theory x and theory y to modern

management in the hotel industry.

(12 marks)

3.
(a)
Differentiate between human skills and conceptual skills.
(4 marks)

(b)
Explain five main challenges faced by managers in the hotel industry. (10 marks)
(c)
Discuss four code of ethics for hospitality service and tourism
industry.

(6 marks)

4.
(a)
Discuss ten factors influencing the current issues and trends in Tourism
and Hospitality industry.

(20 marks)

********************

📘 Access 10,000+ CBC Exams With Marking Schemes

Principles Of Management For Hospitality &Amp; Tourism Management Question Paper

More Question Papers

Exams With Marking Schemes

End Term 3 Exams

Mid Term Exams

End Term 1 Exams

Opener Exams

Full Set Exams