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Human Resource Management Question Paper

Human Resource Management

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
INSTITUTIONAL BASED PROGRAMME (IBP) – AUGUST SESSION
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE
(HOSPITALITY AND TOURISM MANAGEMENT)
HTM 411:
HUMAN RESOURCE MANAGEMENT

DATE: Thursday, 30th December, 2010

TIME: 2.00 p.m. – 4.00 p.m.
------------------------------------------------------------------------------------------------------------
INSTRUCTIONS:
This paper comprises of two sections. Sections A and B.
Answer ALL questions in Section A and any TWO questions in Section B.
SECTION A: COMPULSORY

(30 MARKS)
1.
a)
Define the following terms as used in human resource management:-

i)
Recruitment

ii)
Discipline

iii)
Job analysis

iv)
Fridge benefits

v)
Staff motivation

(10 marks)

2.
State 10 points on the common mistakes managers make.
(10 marks)

3.
Discuss the merits of off the job versus on the job training
(10 marks)

SECTION B:
Answer any TWO questions. (40 MARKS)
Page 1 of 2
4.
You are a HRM of XYZ hotel.

a)
Develop a job description for a laundry managers
(10 marks)

b)
Develop a personnel specification for the above position
(10 marks)

5.
a)
Identify and discuss two methods of on the job management development

techniques.

(10 marks)

b)
What is stress and why is it important to a human resource manager?

(10 marks)

6.
a)
Discuss the strengths and weaknesses of each of the following sources of

information for making a selection decision.

Tests

Interviews

References

(10 marks)

b)
Discuss Maslows’ needs theory and its application by hospitality

managers to motivate the work force.

(10 marks)

Page 2 of 2

Human Resource Management Question Paper

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