Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks

1.In relation to office environment,explain the effect of the following factors on work performance in an office:

(a) Decor.(4 marks)

(b) Cleanliness.(4 marks)

(c) Temperature.(4 marks)

(d) Lighting.(4 marks)

2.Outline the procedure to be followed when receiving and distributing incoming mail in the office.(20 marks)

3.(a) What is the purpose of filing documents in an office?(2 marks)

(b) Describe the essential features of a good filing system(12 marks)

(c) List and briefly explain three filing methods used in an office.(6 marks)

4.(a) (i) Define the term "discrimination".(2 marks)

(ii) Explain the circumstances when an employer may lawfully discriminate employees on the basis of gender.(8 marks)

(b) (i) What is meant by the term "disrespectful conduct"?(2 marks)

(ii) Citing examples,give four instances when an employee may be said to behave in a disrespectful manner.(8 marks)

5.(a) State and explain the implied terms and conditions of tenancy agreement.(10 marks)

(b) On what grounds can a landlord seek to terminate a tenancy agreement?(10 marks)

6.(a) (i) What is meant by the term "internet"?(2 marks)

(ii) List and briefly explain the five items needed to access the internet.(8 marks)

(b) What is a local area network(LAN) and how does it operate?(10 marks)

7.Discuss advantages and disadvantages of using modern technology in the office.(20 marks)

8.State and briefly explain the managerial and supervisory duties of an office manager.(20 marks)

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