Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME:3HRS

INSTRUCTIONS:

Answer any FIVE questions.

ALL questions carry equal marks.

1.A reception office is important to an organization and is usually located at the main entrance so that visitors are received and provided with the necessary information.

Describe the procedure to be followed by the receptionist when attending to the visitors.(20 marks)

2.Write short notes on the following media of communication indicating their application in business:

(a) Telephone answering machines.(5 marks)

(b) Voice mail.(5 marks)

(c) Cellular phones.(5 marks)

(d) Pagers.(5 marks)

4.As an assistant,you are responsible for custody and regulation of a new modern copier which is used by personnel from all departments of the organization.

a) From the users manual prepare a checklist of important information which should be brought to the attention of the users.(14 marks)

b) Why is it necessary for the users to understand the information about the copier?(6 marks)

5.Identify potential health problems which might arise from the operation of display units in the office and suggest possible remedies.(20 marks)

6.Business firm wishes to secure economy in the use of office consumables.

Outline the guidelines for stock control of office consumables.(20 marks)

7.In relation to office environment, list and explain the factors that should be taken into consideration when designing the office layout.(20 marks)

8.In a large organization,filing may be organized centrally departmentally.

Summarize the points in favor of:

(a) Centralized filing.(10 marks)

(b) Decentralized filing.(10 marks)

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