Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks

1.Suggest ways of ensuring that the stationery store is well maintained and organized.(20 marks)

2.(a) Describe the principles of good record management.(10 marks)

(b) Explain the factors to be considered when formulating a record retention policy of an organization.(10 marks)

3.Briefly explain the following principles of good office organization:

(a) Communication.(5 marks)

(b) Clear lines of authority.(5 marks)

(c) Delegation of authority.(5 marks)

4.Since the last decade,most organizations have been undergoing rapid changes in the economic,technological,sociological and competitive fields.

(a) Explain the steps to be followed when effecting changes in the office.(12 marks)

(b)Give reasons why people resist change.(8 marks)

5.Discuss the factors to be taken into consideration when installing a lighting system in the office.(20 marks)

6.What factors should be considered when making a decision on purchase of photocopying equipment in a large organization?(20 marks)

7.In the last few months,organizations have lost property worth millions of shillings as a result of fire outbreaks.

List and explain the precautions that should be taken in order to prevent fire outbreaks.(20 marks)

8.In reference to the terms and conditions of tenancy agreements,briefly explain:

(a) The right and obligations of a landlord.(10 marks)

(b) The rights and obligations of a tenant.(10 marks) KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks

1.Suggest ways of ensuring that the stationery store is well maintained and organized.(20 marks)

2.(a) Describe the principles of good record management.(10 marks)

(b) Explain the factors to be considered when formulating a record retention policy of an organization.(10 marks)

3.Briefly explain the following principles of good office organization:

(a) Communication.(5 marks)

(b) Clear lines of authority.(5 marks)

(c) Delegation of authority.(5 marks)

4.Since the last decade,most organizations have been undergoing rapid changes in the economic,technological,sociological and competitive fields.

(a) Explain the steps to be followed when effecting changes in the office.(12 marks)

(b)Give reasons why people resist change.(8 marks)

5.Discuss the factors to be taken into consideration when installing a lighting system in the office.(20 marks)

6.What factors should be considered when making a decision on purchase of photocopying equipment in a large organization?(20 marks)

7.In the last few months,organizations have lost property worth millions of shillings as a result of fire outbreaks.

List and explain the precautions that should be taken in order to prevent fire outbreaks.(20 marks)

8.In reference to the terms and conditions of tenancy agreements,briefly explain:

(a) The right and obligations of a landlord.(10 marks)

(b) The rights and obligations of a tenant.(10 marks)

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