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Health Services Management Question Paper

Health Services Management

Course:Bachelor Of Science In Environmental Health

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF SCIENCE (ENVIRONMENTAL HEALTH)

HEH 408:
HEALTH SERVICES MANAGEMENT

=================================================================
DATE: WEDNESDAY 23RD DECEMBER 2009
TIME: 2.00 P.M. – 4.00 P.M.

INSTRUCTIONS
This paper consists of two Sections:
Section A: SAQS and Section B. LEQS.

SECTION A: SAQS. Answer All Five (5) questions. (20 marks)

SAQ 1.
Explain the following terms:
System

(4 marks)
Open
system
(6
marks)

SAQ
2. Outline
the
managerial
skills.
(4
marks)

SAQ 3.
Draw a model of Ohio state of leadership.

(4 marks)

SAQ 4.
Define the classical concept in Management.

(4 marks)

SAQ
5. Define
health
management.
(4
marks)

SECTION B. LEQ 1 is Compulsory.
Answer any other TWO questions

LEQ 1.
Explain the application of Mintzberg’s theory to health management.

(20 marks)

LEQ 2.
What’s behavioural approach in health management?

(15 marks)

LEQ 3.
Explain the contribution of Elton Mayo to sociology of management.

(15 marks)

LEQ 4.
“Health Care Institutions are systems”. Discuss.

(15 marks)

LEQ 5.
Outline in detail the Maslow’s classification of needs.

(15 marks)