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Hrm 605 Organisational Development And Change Management Question Paper
Hrm 605 Organisational Development And Change Management
Course:Masters Of Business Administration In Human Resource Management
Institution: Kca University question papers
Exam Year:2014
UNIVERSITY EXAMINATIONS: 2013/2014
EXAMINATION FOR THE MASTERS OF BUSINESS ADMINISTRATION
(MBA) HUMAN RESOURCE MANAGEMENT
HRM 605 ORGANISATIONAL DEVELOPMENT AND CHANGE
MANAGEMENT
DATE: AUGUST, 2014
TIME: 3 HOURS
INSTRUCTIONS: Answer Question One and Any Other Three Questions
QUESTION ONE (31 MARKS)
LINCOLN CASE STUDY
With a clear commitment to progressive solutions for its millions of clients, Lincoln actively focuses
on cultivating a forward-thinking work environment where employees collaboratively and strategically
approach the best ways advance the company.
To facilitate this model Lincoln has engaged in multifaceted leadership development programs and
initiatives—with Emergenetics playing a key role in formulating and bolstering leaders, building and
strengthening teams, and working through challenges.
Emergenetics has been used at Lincoln for over 15 years, and according to Bob Culver, Vice President
of Business Strategy and Learning, most officers in the company are tuned into Emergenetics
personally as well as with their teams. “We use Emergenetics quite often...it is such an integral part of
our culture that people are just aware of it.
While not a hiring tool, Emergenetics helps Lincoln create a way to see, based on their profiles, how
new hires will fit in with current management and teams. Emergenetics allows management to realize
the importance of considering applicants that bring diverse thinking and behaving attributes. “Our total
management team has strong preferences in Expressiveness and Assertiveness—with Emergenetics
training we realized the importance of having all types of profiles on the team, which has helped us
continue to see things from a balanced and diverse perspective,” said Culver.
1
Lincoln fosters leadership from the ground-up, working with entry level managers and continuing the
process with officers and senior management. According to Culver, Emergenetics is an ideal tool for
leadership development, as it translates mangers’ self-awareness into more productive leadership
styles.
Teamwork is an essential component of Lincoln’s corporate structure and Emergenetics plays a pivotal
role in evaluating the ongoing viability and efficacy of teams. According to Culver, teams can
overcome potential issues by focusing on each member’s Emergenetics Profile and ensuring there is
the diversity of thought to approach work from all angles.
Lincoln employs a variety of tools and processes to strengthen the way work is done and ultimately
increase effectiveness. With Emergenetics as an integral part of this mix, Culver noted the coalescence
with Emergenetics and other products. “By using Emergenetics alongside different tools, like
Emotional Intelligence, mind mapping, and others, our employees can get a more unique and complete
picture of themselves.
Required:
(a)
Assume that you were the CEO of the above organization and you have noted some resistance
to change. Using Kotters model as one of the models that can help organization manage a
strategic change, explain how you will use this model to manage the change.
(b)
(24 Marks)
The case above can be termed as organizational development case study. Describe any seven
criteria it has fulfilled as organizational development.
(7 Marks)
QUESTION TWO (23 MARKS)
Discuss the various elements you must take into consideration when initiating a major change
programme in an organization.
(23 Marks)
QUESTION THREE (23 MARKS)
(a)
Assume that you are a change agent in an organization that is involved in making various
changes. Describe any five approaches that you can deploy in change implementation.
(15 Marks)
(b)
Organizational culture plays an important role in ensuring that organizations succeed. Explain
the steps of creating a safety friendly corporate culture
(8 Marks)
2
QUESTION FOUR (23 MARKS)
(a)
Most organizations are adopting various organizational development interventions. As a
manager discuss organizational development interventions that you can utilize
by giving
relevant examples 16 marks
(b)
As a leader, you have realized that employees are resisting a change intervention. Explain how
you can handle the resistance
(7 Marks)
QUESTION FIVE (23 MARKS)
(a)
In most cases, change interventions face a lot of resistance. Explain the reasons why
organizations resist change.
(b)
(12 Marks)
What do you understand by organizational culture? As a manager, explain the steps you will
follow in establishing a friendly corporate culture.
(11 Marks)
QUESTION SIX (23 MARKS)
(a)
Organizational development in Human resource is affected by both internal and external
conditions. Describe the internal conditions.
(b)
Organizational development is important to organizations.
organizational development.
(17 Marks)
Explain any six objectives of
(6 Marks)
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