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Management Information Systems: Kasneb Question Paper
Management Information Systems: Kasneb
Course:Management Information Systems
Institution: Kcpe question papers
Exam Year:2014
KASNEB
CPA PART II SECTION 3
CPS PART II SECTION 3
CSIA PART II SECTION 3
CCP PART II SECTION 3
MANAGEMENT INFORMATION SYSTEMS
WEDNESDAY: 3RD DECEMBER 2014. Time allowed: 3 hours.
Answer any FIVE questions.
QUESTION ONE
a) The claims department of an insurance company you work for is considering whether to modify the claims software package to fit the claims processes of the organization or modify the claims processes to fit the claims software. Package.
Required:
Write a memorandum to the board of the insurance company outlining:
i) The issues to consider in arriving at an optimal decision. (4 marks)
ii) The advantages and disadvantages of either option. (8 marks)
b) Distinguish between ''warranty'' and ''guarantee'' as used in management information systems acquisition. (2 marks)
c) Carrier Aviation Ltd. has implemented an online reservation and ticketing system
Required:
I) Explain three benefits of the above systems to customers. (3 marks)
II) Highlight three limitations of the above system to the organization. (3 marks).
(Total 20 marks)
QUESTION TWO
Janet kanyi owns an accounting consulting firm in a busy town town which she has been growing gradually. The office space available is not adequate to accommodate all employees.
Required:
I) Describe two approaches in modern telecommunication application that Janet kanyi could adopt to maximize employees'' output. (2 marks)
II) Outline three benefits other than office space that the firm would derive from the approaches described in a)( I)above. (3 marks)
b) Many organizations are setting up voicemail services to support clients countrywide.
Identify three ways in which the organizations would benefit from such a service. (3 marks)
c) I) Describe the term ''interorganisational system ( IOS)''. (2 marks)
II) summarise four reasons why organizations might pursue an interorganisational system (IOS). (4 marks)
d) Analyze three legal rights that protect private intellectual property in management information systems. (6 marks)
(Total 20 marks )
QUESTIONS THREE
a) Evaluate the following categories of cloud computing service models:
I) Software as a service. (3 marks)
II) Platform as a service (3 marks)
b) Analyze four requirements for electronic data interchange (EDI) in business to business (B2B)) e-commerce. (8 marks)
c) Using an example in each case, describe the following validation checks which are performed during data processing:
I) Type check. (2 marks)
II) Range check. (2 marks)
III) Compatibility check. ( 2 marks)
(Total: 20 marks)
QUESTION FOUR
a) Your organization intends to recruit an information communication technology (ICT) manager.
Propose 8 expected roles and responsibilities of the ICT manager. ( 8 marks)
b) After completing your studies you have been employed by a fat growing community bank. The management of the bank intends to procure an appropriate network structure for its branches which are spread across the country.
Required:
Advise the management on six factors to consider when selecting the appropriate network structure. (12 marks)
(Total: 20 marks)
QUESTION FIVE
a) An organization''s information system should be aligned to the business strategy.
Discuss eight issues that should be addressed to ensure that an organization''s business information system strategy succeeds. (8 marks)
b) ABC company employees log into the main database on daily basis.
Outline four ethical behaviors the employees should adhere to in order to prevent unauthorized access. (4 marks)
c). I) A business firm with many clients intends to market it''s products through the internet.
Explain two benefits that the firm could derive from this strategy. (4 marks)
ii) Outline four ways in which an organization could utilize the information centers. (4 marks)
(Total: 20 marks)
QUESTION SIX
a) Analyze three benefits that could accrue to n organization from implementing business process re-engineering. (6 marks)
b) Using examples, identify the ways in which decision support systems might be used by the different levels of staff within an organization. (8 marks)
c) Suggest six reasons why staff are likely to resist the introduction of a new information system in the organization. (6 marks)
(Total: 20 marks)
QUESTION SEVEN
You have been requested by your managing director to join a team that will evaluate buds from three outsourcing companies that have tendered for provision of computing services to your organization.
Required:
a) Draw a criteria for evaluating and selecting the preferred bidder. (12 marks)
b) Outline eight elements of a service level agreement( SLA) that could be used to monitor and evaluate the computing services to be provided by the successful bidder. (8 marks)
(Total:20 marks)
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