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Office Administration And Management March 2012 Question Paper

Office Administration And Management March 2012

Course:Diploma In Business Administration

Institution: Machakos University question papers

Exam Year:2012

MACHAKOS TECHNICAL TRAINING INSTITUTE
ENTREPRENEURSHIP AND MANAGEMENT STUDIES DEPARTMENT
DIPLOMA III BUSINESS ADMINISTRATION
END OF TERM I EXAMS MARCH 2012
TIME 2 HOURS

Instructions

Answer ALL questions
Cheating of any kind is prohibited and attracts a penalty.

1. Explain four benefits that would accrue to an organization that adopts a sound promotion policy.
(10 marks)
2. Highlight five ways in which human resources can be distinguished from other resources.
(10 marks)
3. Explain five measures that a manager should consider in making promotion of staff effective.
(4 marks)

4. Describe ways in which photocopying may be misused by office workers.
(10 marks)
5. Explain the measures an office manager would undertake to ensure effective communication in an organization
(10 marks)
6. Highlight the limitations of using informal communication in organizations
(10 marks)

7. Explain ways through which the use of short message service (SMS) may be beneficial to organization.
(10 marks)

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