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Bba:200 Organizational Behavior Question Paper

Bba:200 Organizational Behavior 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2011



INSTRUCTIONS:
Answer Questions One and any other Two questions.

Question One
(a) Define organization behavior and explain its importance to organizations (5marks)

(b) Leadership is a major function of management;Differentiate between leadership and management.
(5marks)

(c) Identify the organizational and personal causes of stress. (5marks)

(d) Communication is one of the most important aspects of organizations.List five possible techniques for improving organizational communication. (5marks)

(e) Explain five relevant personal characteristics that affect employee's perception.
(5marks)

(f) Explain five factors which determine organization culture.

(5marks)
Question Two

Contemporary management presents several challenges and opportunities for organization behavior.Discuss briefly five common challenges and opportunities. (20marks)

Question Three

Explain the concepts of classical and social theory in learning and show how a manager can apply them in the contemporary management. (20marks)

Question Four

Discuss five forms of non financial incentives that a manager can use to motivate employees in the organization. (20 marks)




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