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Dbad 0103: Business Communication / Communication Skills Question Paper

Dbad 0103: Business Communication / Communication Skills

Course:Diploma In Business Administration

Institution: Kisii University question papers

Exam Year:2017

ANSWER QUESTION ONE AND ANY OTHER THREE QUESTIONS:

QUESTION ONE.

(a) Explain the term business communication. (5mks)

(b) Explain five barriers to effective communication. (5mks).

(c) Briefly explain the term social communication. (5mks).

(d) Briefly explain the benefits that may accrue to a superior who listens to his surbodinate in an organization. (5mks).

(e) Outline four advantages of effective upward communication in an organization. (4mks).

(f) Explain the components of communication. (6mks).

QUESTION TWO.

(a) Explain five consequences of poor communication in an organization .(10mks).

(b) Explain five measures that a person should in place to ensure effective delivery of speech. (10mks).

QUESTION THREE.

(a) Explain five reasons that make it necessary to hold regular staff meetings in an organization. (10mks).

(b) With the aid of a diagram explain the communication cycle. (10mks).

QUESTION FOUR.

(a) Explain Five ways that a candidate can prepare for an interview. (10mks).

(b) Explain the importance of communication in an organization. (10mks).

QUESTION FIVE.

(a) Explain the characteristics of communication in an organization. (10mks).

(b) Discuss the advantages and disadvantages of oral communication in an organization. (10mks).

Dbad 0103: Business Communication / Communication Skills Question Paper

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