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Information And Its Users  Question Paper

Information And Its Users  

Course:Bachelor Of Library And Information Science

Institution: Kenyatta University question papers

Exam Year:2009



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF
BACHELOR OF LIBRARY AND INFORMATION SCIENCE
BLIS 207: INFORMATION AND ITS USERS

DATE: THURSDAY, 10TH SEPTEMBER 2009 TIME: 8.00 A.M. - 10.00 A.M.

INSTRUCTIONS: Answer any THREE questions.


1.
Describe any two levels of user education applicable in information services.
2.
Explain five elements used as a basis for evaluation and quality control of user services.
3.
Discuss any five methods used in the promotion of users services.
4.
Define the term ‘needs’ in relation to user services and then discuss any three methods used in determining user needs.
5.
Evaluate the internet as a source of information for users.




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