Leadership, Management And Organisation Question Paper

Leadership, Management And Organisation

Course:Bachelor Of Arts In Tourism Studies

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF BACHELOR OF ARTS IN TOURISM
STUDIES
TSA 416: LEADERSHIP, MANAGEMENT AND ORGANISATION
DATE: MONDAY, 15TH FEBRUARY 2010 TIME: 11.00 A.M. - 1.00 P.M.

INSTRUCTIONS:
Answer THREE questions using suitable illustrations as appropriate.
Question one is Compulsory.

1.
Explain the relevancy of leadership principles in sustainable tourism and; with the help of examples drawn from the tourism industry, examine the tenets of human resource management. n(30 marks)
2.
Discuss organizational management and show how managers should effectively meet their challenges. (20 marks)
3.
Describe briefly Organizational Structure and its underlying factors. (20 marks)
4.
Distinguish between any two types of management decisions in tourism. (20 marks)
5.
Examine the steps taken in the planning process by effective leaders and nfactors for an effective team. n(20 marks)

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