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Seminar In Hospitality And Tourism Question Paper

Seminar In Hospitality And Tourism

Course:Bachelor Of Science In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
HOSPITALITY AND TOURISM MANAGEMENT
HTM 408: SEMINAR IN HOSPITALITY AND TOURISM

DATE: Tuesday 29th December, 2009 TIME: 8.00 a.m. – 10.00 a.m.

SECTION A
Answer ALL the questions (30 marks)
1.
State four major points one should remember when giving an oral presentation. [4 marks]
2.
Outline two different formats of report writing. [4 marks]
3.
Comment on the functions of reports as a tool of management. [4 marks]
4.
a)
Identify the commonly used visual aids. [4 marks]
b)
Indicates points to be borne in mind when using visual aids in a presentation. [4 marks]
5.
Differentiate between a seminar and a conference meeting. [4 marks]
6.
Discuss three elements of argument as developed by Toulman. [6 marks]

SECTION B
Answer any TWO questions (40 marks)
1.
You work for Mr. Tim Valiant the General Manager Bateman five star hotel, Cumbria. When guest ‘sign out before they leave they are able to make any comments on their feelings about the hotel and the service they have received. You have to write a report each month to Mr. Valiant on the points raised. These are the comments made by guests last month. Analyzing the comment forms received from clients, write the report. [20 marks]
2.
You have been invited to prepare an opening speech for your organization which is a rated hotel. The occasion is the annual general meeting of the hotel. Give a detailed outline of your speech. [20 marks]
3.
Hospitality and tourism professionals essentially require an understanding of the information search process.
a)
Analyse the information search process. [6 marks]
b)
Discuss the procedure of evaluating literature review. [7 marks]
c)
Identify the challenges faced by researchers when reviewing literature. [7 marks]

Seminar In Hospitality And Tourism Question Paper

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