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Food And Beverage Service Ii Question Paper

Food And Beverage Service Ii

Course:Bachelor Of Science In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
SECOND SEMESTER EXAMINATIONS 2008/2009
UNIVERSITY EXAMINATIONS FOR DEGREE OF BACHELOR OF SCIENCE
(HOSPITALITY AND TOURISM MANAGEMENT)

HTM 203: FOOD AND BEVERAGE SERVICE II

DATE: Wednesday 19th August 2009
TIME: 11.00am-1.00pm

INSTRUCTIONS:
Answer all questions
1.
Mr. Livingstone a senior accountant with abc international has made a reservation for himself, His wife and Mr. and Mrs. Johnston, his boss to have dinner in your inclusive restaurant. The dinner is to cerebrate his recent promotion.
a)
What needs is Mr. Livingstone trying to satisfy by patronizing your facility. [3marks]
b)
What factors (Combination of characteristics) will they use to describe your customer service? [4marks]
c)
Describe the method of service you think is suitable for them state why. [4marks]
2.
You have been appointed as the assistant food and Beverage Manager and are in the process of hiring beverage supervisors. Name five attributes that you would be looking for and explain why you think each is important. [10marks]
3.
The chef has suggested the menu items below to be served for dinner.
a)
Using the Classic menu sequence arrange the menu items in order of service. [3marks]
b)
Suggest the cutlery to be used for each item. [3marks]
c)
Draw the table setup for the menu. [4marks]
Cream of tomato soup Russian salad Tea/coffee Spaghetti Arabbatia Roast leg of lamb Chilled lemon cheese cake
4.
Briefly describe the following. [6marks]
a)
Spirits Liqueurs Beers Brandy
b)
Name four common faults in wine. [4marks]
c)
Name any four factors that influence the quality and final taste of wine. [4marks]

Food And Beverage Service Ii Question Paper

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