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Principles Of Management Of Hospitality And Tourism Question Paper

Principles Of Management Of Hospitality And Tourism

Course:Bachelor Of Science In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATIONS FOR THE DEGREE OF BACHELOR
OF SCIENCE IN HOSPITALITY AND TOURISM MANAGEMENT

HTM 104: PRINCIPLES OF MANAGEMENT OF HOSPITALITY
AND TOURISM

DATE: WEDNESDAY 16TH SEPTEMBER 2009 TIME: 11.00 A.M. – 1.00 P.M.

INSTRUCTIONS
• Answer ALL Questions

Q. 1
Discuss important management functions as applied to tourism and hospitality sector highlighting clearly the characteristics of management. (20 marks)
Q.2
Discuss the various principles of management the hospitality managers need to apply in order to improve management practice. (20 marks)
Q.3
Leadership is the process of influencing the work and behavior of subordinates.
a)
Explain any six factors that support the need and importance of good leadership in an organization. (12 marks)
b)
Explain in detail the four leadership styles at the disposal of a manager in an organization. (8 marks)
Q.4
Explain Maslow’s need hierarchy theory of motivation and show how it can be applied in the work environment. (20 marks)
Q.5
Communication is an important tool for effective management. Discuss. (20 marks)