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Principles Of Hospitality Management Question Paper

Principles Of Hospitality Management

Course:Bachelor Of Science In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE (HOSPITALITY AND TOURISM MANAGEMENT)

HTM 200:
PRINCIPLES OF HOSPITALITY MANAGEMENT

DATE: Monday, 28th December, 2009

TIME: 11.00 a.m. – 1.00 p.m.
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INSTRUCTIONS:
Answer THREE questions (70%)
QUESTION ONE IS COMPULSORY
Q.1
a)
Describe the contribution of the hospitality industry towards the Kenyan economy (10 marks)
b)
Bring out the control measures of hospitality management crisis in the political instability regions of Kenya in 2008 onwards. (10 marks)
c)
Evaluate the challenges of the Kenya government involvement in managing African Tours and Hotels.
Q.2
Discuss the Front Office systems in relation to Manual, Semi Automated and Computer based systems. Apply the same in the 4 stages of the Guest Cycle (20 marks)
Q.3
Explain the constraints of the Hospitality Frameworks/Structures and show case the Way Forward. (20 marks)
Q.4
Write short notes on the following:
a)
Evolution of hospitality industry in Kenya. (6 marks)
b)
Gender crisis in hospitality industry (8 marks)
c)
Functions of F.O. (6 marks)