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Accommodation Management I Question Paper

Accommodation Management I

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF
BACHELOR OF SCIENCE
(HOSPITALITY & TOURISM MANAGEMENT)

HTM 101: ACCOMMODATION MANAGEMENT I

DATE: Thursday 24th December, 2009 TIME: 11. 00 a.m – 1.00p.m

INSTRUCTIONS

This paper consists of two sections

Answer ALL questions in Section A and any TWO questions from Section B.

SECTION A:

Answer ALL Questions in this section

1.
Define the following terms: [8 marks]
a)
Soiling
b)
Cleaning agents
c)
Detergent
d)
Discarded linen
2.
Mention any three methods of cleaning a carpet. [3 marks]
3.
Briefly mention any three advantages of each of the following: [9 marks]
a)
Conventional clean
b)
Block method cleaning
c)
Team cleaning
4.
Briefly explain any three sources of reservations. [9 marks]
5.
Give the classification if cleaning equipments and for each class, state two examples of equipment. [12 marks]
6.
Briefly discuss any three reports that the housekeeping department prepares for use by other departments in a hotel. [ 9 marks]

SECTION B:
Answer any TWO questions from this section
7.
a)
Explain the procedure of entering a guest’s room. [2 marks]
b)
Describe the process of cleaning a vacated guest room. [8 marks]
8.
With the aid of a well lebelled diagram, explain the checking in process of a guest. [ 10 marks]
9.
a)
With the aid of a well leballed diagram, show the organizational structure of the rooms division in a large hotel. [6 marks]
b)
Discuss the responsibilities of an executive housekeeper. [4 marks]

Accommodation Management I Question Paper

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