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Computer Applications In The Hospitality Industry Question Paper

Computer Applications In The Hospitality Industry

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF SCIENCE

HTM 154: COMPUTER APPLICATIONS IN THE HOSPITALITY INDUSTRY

DATE: Wednesday 8th March, 2009 TIME: 2.00 p.m. – 4.00 p.m.

INSTRUCTIONS

Answer ALL questions.
1.
Explain the following software terms: [10 marks]
i.
Application specific program
ii.
General purpose application program
iii.
Operating system
iv.
Database management system (DBMS)
v.
Software suites
2.
(a)
Briefly explain the four levels of e-commerce transactions? [10 marks]
(b)
Explain how e-commerce is employed in the following sectors of the hospitality industry. [10 marks]
i.
Lodging/accommodation
ii.
Travel
iii.
Food service
iv.
Meetings and events
v.
Recreation and entertainment
3.
Briefly analyse four types of management reports generated by information systems in the hospitality industry. [20 marks]
4.
A front office manager at a hotel Ukunda notices that guests comment cards indicate slow check-in processes. How could this be a symptom of a people problem? A material resource problem? A system problem? How would the front office manager go about determining the real problem? [20 marks]