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Introduction To The Hospitality Industry Question Paper

Introduction To The Hospitality Industry

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF
BACHELOR OF SCIENCE

HTM 100: INTRODUCTION TO THE HOSPITALITY INDUSTRY

DATE: Wednesday
23rd December, 2009 TIME: 2.00 p.m – 4.00 p.m

INSTRUCTIONS
Question ONE (1) Compulsory, then choose and answer THREE (3) other Questions.
This exam carries 70 points
Start each question on a fresh page, all subsections should be part of the same
question.

1.
Explain five (5) important points to consider when operating a buffet. [10 marks]
2.
a)
List and briefly explain the three (3) basic systems of providing room service in a quest room. [6 marks]
b)
Explain how status can be a reason for eating out. [4 marks]
c)
Discuss five (5) ideal components of the core product of a small hotel. [10 marks]
3.
Internationally, hotel properties can be categorized according to varied criteria. Explain how hotels are classified by market segment. [20 marks]
4.
Major accommodation demand sources in the commercial hotel sector can be further categorized as follows:- Business travelers and recreational travelers. Compare and contrast the motivations of these two distinct categories accommodation requirements. [20 marks]
5.
a)
Define the term “ acoustics” as relates to restaurant operations. [2marks]
b)
Apart from extraneous noise, explain three (3) contributory factors to noise in a restaurant. [6 marks]
c)
Explain how lighting in a restaurant can be used to promote a feeling of warmth and sociability.
d)
Discuss the difference between the pre-school concept approach and pre-school location approach of choosing locations for a restaurant. [8 marks]

Introduction To The Hospitality Industry Question Paper

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