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Mgt 200 Question Paper
Mgt 200
Course:Bachelor Of Arts In Criminology
Institution: The Presbyterian University Of East Africa question papers
Exam Year:2017
BEHAVIORAL SCIENCE
INSTRUCTIONS:
a) Read the instructions on ANSWER BOOKLET carefully:
b) Answer Question ONE from SECTION A and any other TWO Questions from SECTION B
c) Time allowed is TWO hours
SECTION A: (30 MARKS)
QUESTION 1
a) What is an organization? Outline the key characteristics of organizations. (4 marks)
b) State and explain the four approaches to organizational behavior. (4 marks)
c) Organizational behavior can be viewed from different perspectives or levels of analysis. Explain the following levels of analysis. (6 marks)
• Organization at the Individual Level:
• Organization at the Group Level:
• Organization at the Organizational Level:
d) Briefly explain THREE approaches to organizational behavior. (6 marks)
e) Discuss any three principles of organizations (3 marks)
f) Using an illustration, describe the Hierarchy of Needs according to Abraham Maslow
(4 marks)
g) What is a ‘humanized job’? Explain how it contributes to job enrichment. (3 marks)
SECTION B:
QUESTION 2 (15 MARKS)
a) Explain the following factors relating to job satisfaction. (3 marks)
i. Personal Factors
ii. Job Factors
iii. Organizational Factors
b) State any FIVE ways in which employees can be motivated other than monetary incentives. (5 marks)
c) Using a diagram, Explain the Theory of Needs (7 marks)
QUESTION 3 (15 MARKS)
a) State and explain any FOUR reasons why people may reject change in any organization setting. (4 marks)
b) A correlation exists between job satisfaction and other variables in the organization. Briefly explain the variables to be considered. (8 marks)
c) Explain the possible consequence of introducing autocratic leadership style in an organization. (3 marks)
QUESTION 4 (15 MARKS)
a) Why do we refer to organizations as social systems? Briefly explain. (4 marks)
b) Classical job design is based on specialization and efficiency in the performance of narrow tasks. It makes effective use of division of labour, rigid hierarchy and the standardization of labor to achieve efficiency. Discuss five ways in which the issue of job design be tackled. (5 marks)
c) Briefly explain Douglas McGregor’s Theories X and Y (6 marks)
QUESTION 5 (15 MARKS)
a) State any FIVE cultural references to organizational behavior (5 marks)
b) Discuss the various principles of motivation. (6 marks)
c) People are motivated not by what we think they ought to have but what they themselves want. Explain two ways of achieving motivation. (4 marks)
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