Operation Management Practice Question Paper

Operation Management Practice

Course:

Exam Year:2010

Answer all questions, be creative and global
Question 1
a.Operation managers often put more emphasis on technology, processes, and products, and not people. Briefly explain why “people” is the heart of operations management, use examples.(10 marks)

b.What is job design and why is it important to operations managers? (4 marks)

c.Identify and explain any 3 global trends in job design (6 marks)

Question 2
a.What is TQM and why is it important to an Operations manager? (4 marks)

b.Quality is not free, discuss this statement briefly (6 marks)

c.What is Continues improvement (CI)? Discuss any 3 tools that an operations manager can use for CI. (10 marks)

d.Quality management is a greater challenge in service sector than in manufacturing. Do you agree with this statement? Why or why not? (10 marks)

Question 3
a.What is material requirement planning (MRP)? What is MRP II? (6 marks)

b.Explain the role of software in MRP I and MRP II (4 marks)

Question 4.
a.What 4 operations management issues can you derive from this photo? (8 marks)

b.Read the article attached and identify 5 operations management issues. Who would you interest in the issues you have identified and why? (12 marks)

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