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Organizational Behavior Question Paper

Organizational Behavior

Course:Bachelor Of Science In Information And Technology

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING (IOL)
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE
INFORMATION TECHNOLOGY

SIT 406:
ORGANIZATIONAL BEHAVIOR

DATE: Thursday, 13th August, 2009

TIME: 2.00 p.m. – 4.00 p.m.
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INSTRUCTIONS:
Answer question ONE and any other TWO questions.
QUESTION ONE
a)Define the following terms:-
i)Job design
ii)Organizational behaviour
iii)Selective perception
iv)Group norms
v)Leadership
b)Differentiate between the following:-
i)Inter period and Diagnostic skills in management
ii)Legitimate power and coercive power
iii)Diagonal and Horizontal communication in an organization
iv)Responsibility and Authority
c)What is an Organizational structure and why is it necessary for effective
management of an organization. (30 marks)

QUESTION TWO
i)Discuss the Hawthorne studies and their contribution to the study of
Organizational behaviors.
ii)What is the basic premise of the “human relations movement”?
(20 marks)

QUESTION THREE
a)Discuss the concept of performance measurement and explain why it is necessary
to measure the performance employees?
b)As a manager of a local company how would you measure the performance of
employees in your organization?(20 marks)

QUESTION FOUR
Discuss Maslow’s hierarchy of needs theory and use examples to support and disagree
with the theory. What is the relevance of the theory to the study of organizational
behavior?
(20
marks)

QUESTION FIVE
i)What is group dynamics and which factors influence the performance of a group
in an organization?
ii)As a manager how can you effectively manage groups that exist in your
organization? 20 marks)

Organizational Behavior Question Paper

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