Htm409: Organizational Behaviour Question Paper

Htm409: Organizational Behaviour

Course:Bachelor Of Hotel And Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2011

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN HOAPITALITY AND TOURISM MANAGEMENT
HTM409: ORGANIZATIONAL BEHAVIOUR
DATE: FRIDAY 1ST APRIL 2011 TIME: 8.00AM-10.00AM
………………………………………………………………………………….
INSTRUCTIONS:
• QUESTION 1 IS COMPULSORY, THEN CHOOSE AND ANSWER ANY OTHER TWO (2) QUESTIONS
• THIS EXAM CARRIES 70 POINTS
• START EACH QUESTION ON A FRESH PAGE , ALL SUBSECTIONS SHOULD BE PART OF THE SAME QUESTION.
1. a) Describe the functional approach to leadership. (05marks)
b) Briefly describe any five (5) functions of leaders in an organization. (10 marks)
c) Differentiate between empowerment through participation and empowerment through involvement. (05 marks)
d) Briefly explain two (2) structural approaches used in participative management
(10 marks)
2. a) Explain any five (5) forces against change in an organization. (10marks)
b) List and briefly explain five (5) points that would explain why there is increased emphasis on the type of leadership style used by managers in organizations today.
(10 marks)
3. Correspondence from your hotel’s head office has just informed you that your company is implementing a new computerized system for handling reservations and bookings. Advice your general manager on the best way to go about managing the process. (20 marks)
4. You have recently been appointed assistant reservations manager for Mzalendo Tours and Travel. You have 10 people to supervise. You have found disquieting (disturbing) evidence that all is not well. The output of this department is not as high as you feel it should. Absenteeism in the department is also very high. The same people seem to be absent regularly and often give poor excuses or none at all. Members of this department fall over trivial issues and lack of cooperation impairs efficiency.yuo feel a general air of lethargy (tiredness), if not hostility. How would you handle this situation? (20 marks)

📘 Access 10,000+ CBC Exams With Marking Schemes

Htm409: Organizational Behaviour Question Paper

More Question Papers

Exams With Marking Schemes

End Term 3 Exams

Mid Term Exams

End Term 1 Exams

Opener Exams

Full Set Exams